Home appliance complaints top the list

According to the analysis report of complaints received by the province in the past half year, from the point of complaint hotspots, the complaints received by the organizations of the province's Consumer Affairs Commission increased slightly year-on-year, and the complaints caused by the quality problems of goods and services remained high, accounting for 56.01% of the total; The quality complaints concerning house decoration, telecommunications, finance, and insurance have increased compared to the same period of last year; complaints concerning household appliances, clothing, shoes and hats, home automobiles, and agricultural production services continue to be hot spots.

In the first half of the year, the Consumer Council of the whole province received a total of about 12,694 calls from consumers, letters, and visits. Among them, 11,006 complaints against consumers were received, involving 36.433 million cases involved, and the mediation rate was 94.3%, which helped consumers recover economic losses of 18.39 million yuan.

[Home Appliances Complaint]

Air conditioning installation is not timely, after-sales service is discounted

In the first half of the year, the province's Consumer Affairs Commission organized and handled 2,231 complaints for home electronics and electrical appliances, which accounted for 20.27% of the total number of complaints, and became the biggest hot issue.

Among them, consumers reflected that some dealers did not install air conditioners in time, and their after-sales services were discounted.

There are many businesses operating air conditioners in our province, but there are fewer dealers with professional installation and maintenance teams, as well as the lack of installation and maintenance personnel, causing air conditioners to be installed in a timely manner, and after-sales services are being discounted. This has caused strong dissatisfaction among consumers.

For example, Mr. Wang, a consumer in Wuhan City, bought air-conditioner at Zhongbai Warehouse in Changqing Road. The company promised to be in place within 7 days. However, 7 days passed and no one had ever seen the door-to-door installation.

The quality of some kitchen appliances is worrying. In the first half of this year, there were 319 complaints against acceptance of kitchen electrical appliances, of which 212 were complaints about product quality. Mainly concentrated in refrigerators, water heaters, microwave ovens, cooking stoves and other products, such products appear too high maintenance costs, some dealers after-sales maintenance is not timely, manufacturers do not provide accessories and maintenance troubleshooting can not be the problem, the majority of consumer complaints increased.

A few days ago, the “Deyi” brand range hoods purchased by Mr. Chen from Wuhan consumers suddenly generated noise. He contacted the manufacturer's after-sales department to explain the situation. Although the manufacturer's service card promised “motor lifetime warranty”, the after-sales department had to charge 260 yuan for maintenance. fee. On June 27th, Qingshan District consumer Mr. Huang bought a MACRO water heater. On July 3, the water heater failed to reach the point of failure. He contacted the after-sales department of the factory, and there was no after-sales staff to provide maintenance.

[Home Car Complaint]

Raise the car price and decorate it, forcing consumption without consulting

In the first half of the year, the province's Consumer Affairs Commission organized and handled 677 complaints concerning household cars. The concealment of relevant sales links and the forced installation of vehicle auxiliary equipment have become the focus of complaints.

Provincial officials said that there are two reasons: First, the sales cycle of family cars is not transparent. Qianjiang Consumer Liu ordered a white Subaru XV luxury navigation car at the Longyang showroom of Wuhan Jianyin Subaru 4S store. On April 30th, he found a car at the gold outlet and found that it was not in line with the imported car model he ordered. The car is an assembled vehicle, and the Subaru China official website and the shop's publicity materials are clearly identified. The two versions are priced at 8,000 yuan apart.

The second is to increase the car price and decoration, and no mandatory consumption consultation. After signing the car purchase agreement, after paying the full purchase price, the dealers sell the vehicle-mounted auxiliary equipment to the customer at a high price, and these goods are far higher than the market price, and once there are quality problems, the dealers often refuse to take responsibility for various reasons. . Mr. Cao, a consumer in Wuhan, purchased a Fox sedan in a car 4S shop in Dongxihu in September last year. The car was installed under the dealer’s recommendation and a navigation device was installed. On May 5th this year, the new car drove less than 5,000 km of spontaneous combustion. According to the manufacturer's assessment, the causes of spontaneous combustion are due to the non-standard installation of navigation devices and no compensation will be granted.