For many domestic flying friends who bought drones , the after-sales service of drones has always been our heart disease. Because drones are easy to "fried chicken" habits, and their own players' own situation is not good, most of the drones on the market after sale are ineffective, the machine can only be heard after the machine is broken, rarely have money When it is repaired.
For the agents who are between the players and the manufacturers, they feel very embarrassed, because in their view, the after-sales service of the drone is difficult to do, either the machine is destroyed or the operation is wrong. Either a manufacturer bug, the responsibility is difficult to set, so that these people in the middle of the plywood layer is very suffocating.
However, it is surprising that the domestic drone manufacturers seem to have begun to “enlighten†and are working on this issue. Of course, there are big manufacturers and small manufacturers, and there are quick response and slow response. Looking for a typical representative, we can use the zero degree of just launching a new machine as an example to discuss whether such after-sales service can comfort the hearts of the majority of flying friends.
Repair service within 48 hours
When the zero-degree Xplorer was just launched in May, we inadvertently picked up its "48-hour maintenance service" promise. Frankly speaking, this really makes the new and old players have a little bit of movement, especially the new players, the circle understands, The most problematic stage after a drone arrives is from the novice to the first three months of not being a newbie.
"Novices are fried chickens", this is the most vivid description of the drone circle for the first three months of the new hand, that is, no matter how cautious or more you read the instructions, the drone will always have some unexpected things. The situation fell once or twice, even the helicopter player who played the model airplane is no exception.
At this time, if the manufacturer promises our new players to provide repair service within 48 hours, I believe that the new players are still very excited, because at this time, most of the new players have little knowledge of the drone, and Feiyou has not known a few. After-sales service is like our life-saving straw. When we heard the zero-degree main service, "48-hour maintenance service", the new players are finally afraid of encountering problems and no one responded.
Every penny is used on the blade
Of course, I promised to fix it and see if the price is not appropriate. The article mentioned at the beginning, "It took 1384 to repair a cloud platform (without changing the camera). From the perspective of consumer electronics after-sales, this is very expensive. If you change the price of a camera, it will be more than 2,000.
But before we were "killed" we didn't have a choice, because there was no accessory to repair it. If the bad luck encountered some big brands of drones on the market, their integration is generally high, and a small one is broken. A large part of the parts have to be changed.
At this time, the modular design of zero degree is obviously a bit like our "life-saving straw". Carefully, it is a bit like the concept of the modular mobile phone Ara that was promoted abroad. It is applied to the drone, which is the flight control and motor. The relay, the pan/tilt, the case and the charger are all separated. Wherever it is broken, it is like the ReXIRO deep service that is promoted by Zero itself: every penny is used in the blade.
From the above Xplorer standard ReXIRO service, after paying the service fee of 375 yuan, the price of the four main parts including the flight control, motor, aircraft shell and charger for the first time in one year is 699 yuan, the second time. The price is 999 yuan, the third time is 1099 yuan. The price is very transparent and relatively affordable. Because I know that the flight control of the drone is similar to the CPU of the computer. The motor is similar to the engine of the car. This core component is the first time. Maintenance costs 699 yuan, placed in the usual more than 7,000 unmanned fuselage, only enough to buy a battery of money, it is very cheap.
I believe that Feiyou care more about what is behind the ReXIRO service.
Many of our flying friends pay attention to the maintenance service, in fact, because we want to fly more freely, no one wants to spend a silver and buy a living bodhisattva, holding it in the palm of your hand, afraid to fall, put it in the sky, afraid to float, if Can let us fly a few in the sky, even if it fell down and repaired so many times, I also cultivated my heart.
It seems that the zero-degree after-sales service quite understands our minds, the price is fair, and the modular design is still wise, both of which are in the middle of the flying friends. In particular, the latter avoids the hidden dangers that were not necessarily safe before being repaired. In general, in the case of high maintenance rate of drones, we feel that this after-sales service is very timely, and it may also set a new benchmark for domestic drones after sale - because drones not only have to The hardware is good, and the value-added services are well done. This is humanized.
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Advantages:
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